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Paul Miller

"...but average people manage to cope with some fairly complex systems in their daily life, if they are important to them".

That's the important bit, isn't it? Our library systems simply aren't important to most people. They're necessary evils between the desire for a book and the book itself.

Also, most people don't 'drive' their library catalogue every day, so (as with e-Government systems) we almost have to consider every visit to be that of a 'new' user, rather than that of someone comfortable with our way of working.


Obviously our systems should be as easy to use as possible, but there are large numbers of people out there who spend quite a bit of time in our interfaces and we need to accommodate them in addition to the casual user. The easiest way to do this is with multiple interfaces (something my car doesn't have the luxury of). Maybe I'll do a post about variety.


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